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Support Policy
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To get a pre-purchase advice, you may post in the theme’s forum
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To get a response more promptly, you are recommended to use our Ticket-system
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We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.
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Please, note! We do not support queries if you do not have a purchase code.
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Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
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How to use our Support System
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ThemeRex technical support is always there to assist their users with all their technical questions regarding ThemeRex products.
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In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
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Or you may simply use this link themerex.ticksy.com
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Enter your purchase key and register in the system
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To avoid confusing, please use for Support System your own ThemeForest login
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Fill out the ticket form
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How to find a purchase key
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Open the ‘downloads’ tab in your account
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Find our theme in the list of products
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Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”
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Recommended hostings:
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ThemeREX offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.
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